Kayba Help Center
Self-service help available 24/7
General Questions
What is Kayba?
Social commerce platform where creators sell their favorite products through a personalized store with products from partner brands.
Who are the partner brands?
Examples: Avril Cosmétique, Yves Rocher, Selka, Aloé Sol. They add their catalog to Kayba.
Which brands can list their products on Kayba?
Large or independent brands that meet European quality standards.
What products can I list on Kayba?
Cosmetic products, all or part of a brand's catalog.
What is the Kayba plugin?
Plugin to connect Kayba to Shopify, WooCommerce or Prestashop, and manage sales and inventory.
How much does Kayba cost for brands?
Free. Kayba takes a commission on each sale.
Are creators selected by Kayba?
Yes, to ensure quality.
Can I contact a creator for a collaboration?
No, not directly through Kayba.
How can I send samples to users?
You receive requests and choose to accept. Shipping is at your expense, not charged to users.
Can I track the selection of my products by creators?
Yes, you can see who selects what, and can exclude certain products.
Can I choose which stores my products are distributed in?
Yes. You can accept, reject or manually filter requests.
How can I track sales of my products on Kayba?
Real-time tracking via your e-commerce platform + monthly summary possible.
How does order processing work?
Orders are transmitted to brands for shipping, tracking and customer service through their usual channels.
How does order billing work?
Billing in Kayba's name, amount = product price + shipping - Kayba commission.
How to provide after-sales service?
Kayba handles customer requests and forwards them to you if necessary. You take over from there.
Can I use content created by a Kayba user?
Yes, if the content mentions your brand/product and the creator is credited with a link.
Can I sponsor Kayba content?
Yes, with the creator's agreement. Send your request to contact@kayba.co.
Can I request the removal of Kayba content?
Yes, by contacting the distribution platform. You can also stop the collaboration via Kayba.